Personal Information Protection Policy
HPTi Company (hereinafter referred to as "we") attaches great importance to the protection of users' (hereinafter referred to as "you" or "users") personal information. This Personal Information Protection Policy (hereinafter referred to as the "Policy") specifies how we collect, use, disclose and protect users' personal information, as well as the rights that users enjoy with respect to their personal information.
This Policy applies to the products and services (hereinafter referred to as "Products and Services") we provide to you through our official website, third-party e-commerce platforms and new forms emerging with technological development. Please read and fully understand the contents of this Policy carefully before using our Products and Services.
1. Definitions
Personal information refers to various types of information recorded electronically or by other means that can identify a specific natural person alone or in combination with other information, including the natural person's name, date of birth, identity document number, telephone number, email address, etc., excluding information that has been anonymized.
Sensitive personal information refers to personal information that, if leaked or illegally used, is likely to infringe upon the personal dignity of natural persons or endanger their personal and property safety.
2. How We Collect and Use Your Personal Information
We will collect users' personal information through online or offline channels and use it for the purposes stated in this Policy.
The specific functional scenarios in which we collect and use users' personal information include:
Account Management
Account Creation. Customers interested in our Products and Services may create an account. Account creation can better protect the security of Products and Services, including providing identity authentication and permission management when you use Products and Services. We can contact you through the account and send you important notifications. To create an account, you need to provide the following personal information: [Your WeChat OpenID, self-provided title, name, account number, password, email address, contact phone number, address, company name, department, position, country or region.]
Displaying Product and Service Information to You
To display our Products and Services to you, we will collect the following information about you: [Your contact information, including your WeChat OpenID, self-provided title, name, email address, contact phone number, address, company name, department, position, country or region; your interaction information with us, including records of your interactive behaviors such as web page loading, video playback, PDF file downloading, sharing to social media, etc.; your network information, including operating system type and version, browser type and version, screen resolution, language settings, IP address, and network service provider information.]
With your consent, we will send you information about products and services that may interest you, invite you to participate in HPTi activities (such as seminars and exhibitions), market surveys or satisfaction surveys, or provide you with personalized content and services. If you do not want to receive such information, you can unsubscribe at any time according to the relevant prompts or by contacting us.
Customer Service and Dispute Resolution
When you need to update your personal information, request us to provide the information you need (including marketing materials, white papers, and e-magazine subscriptions for products and services), or contact us regarding any questions about product information (including requesting technical support, providing us with opinions, suggestions, inquiries, etc.), we will collect the following information about you: [Your contact information, including your WeChat OpenID, self-provided title, name, email address, contact phone number, address, company name, department, position, country or region; your interaction records with us, including your information requests, calls, emails, and online and offline activity records.]
Providing You with Security Assurance
To implement and improve our loss prevention and anti-fraud programs, enhance the security of your use of Products and Services, and protect the personal and property safety of you, other users or the public, we need to collect the following personal information about you: [Your network information, including operating system type and version, browser type and version, screen resolution, language settings, IP address, network service provider, and other technical information that varies depending on Products and Services; service request time, request protocol type, client IP address, request success status, requested resource path; log information, when you use our Products and Services or view content provided by us, we will automatically collect and store necessary log information, such as the time of each access to the service, the path of the accessed page, and the client IP address.]
Other Circumstances
Where permitted by law, we may also obtain relevant data from public and commercial third parties or public sources. For example, we purchase statistical data from other companies to support our services. We may also collect and use non-identifiable data. Non-identifiable data refers to data that cannot be used to identify a specific individual. For example, we collect aggregated statistical data such as website traffic. We collect this data to understand how users use our websites, products and services. In this way, we can improve our services and better meet customer needs. We may, at our own discretion, collect, use, process, transfer or disclose non-identifiable data for other purposes. We will make every effort to isolate your personal information from non-identifiable data and use these two types of data separately. If personal information is mixed with non-identifiable data, it will still be treated as personal information.
The personal information displayed above is sensitive personal information. When collecting users' sensitive personal information, we will obtain your separate consent.
In addition to obtaining user consent, we will also collect and use users' personal information based on the following legal grounds:
It is necessary for the conclusion and performance of a contract to which the user is a party, or for the implementation of human resource management in accordance with legally formulated labor rules and regulations and collectively signed labor contracts;
It is necessary for the performance of statutory duties or obligations;
It is necessary to respond to sudden public health incidents, or to protect the life, health and property safety of natural persons in emergency situations;
It is necessary to collect and use users' personal information within a reasonable scope for the purpose of conducting news reporting, public opinion supervision and other activities for the public interest;
Processing personal information that users have made public themselves or that has been legally made public by others within a reasonable scope in accordance with applicable laws and regulations;
Other circumstances stipulated by laws and administrative regulations.
3. How We Use Third-Party Tools and Plug-ins (Including Cookies and SDKs)
For detailed information about the third-party tools and plug-ins (including Cookies and SDKs) we use, please refer to the List of Third-Party Tools, Plug-ins and Information Shared with Third Parties
4. How We Share, Disclose and Transfer Your Personal Information
4.1 Sharing and Disclosure
We will only share and disclose users' personal information with the user's consent or based on legal grounds.
For the list of information we share with third parties, please refer to the List of Third-Party Tools, Plug-ins and Information Shared with Third Parties.
In addition to the specific information sharing situations listed in the above-mentioned list of information shared with third parties, we may share and disclose users' personal information in the following circumstances:
Sharing with Affiliated Companies
To facilitate us and our affiliated companies to jointly provide Products and Services to users, we may share users' personal information with our affiliated companies. We will only share necessary personal information and process users' personal information in accordance with the purpose, duration, processing method and other provisions agreed in this Policy.
Entrusting Third Parties with Processing
We may entrust third parties (hereinafter referred to as "trustees") to process users' personal information. In such cases, we will enter into an agreement with the trustee specifying the purpose, duration, processing method, type of personal information, protection measures, as well as the rights and obligations of both parties, and supervise the trustee's personal information processing activities.
Disclosing to Service Providers
To provide Products and Services to users, we may disclose users' personal information to the corresponding service providers for specific purposes. In such cases, we will sign an agreement with the corresponding service provider, clarifying the service provider's obligations to protect users' personal information, including specifying the processing purpose and retention period.
Judicial or Administrative Proceedings
Disclosing users' personal information to relevant law enforcement agencies, judicial authorities and government departments/agencies with public management functions as required by applicable laws and regulations or in the course of initiating, participating in or responding to judicial, administrative or other proceedings.
4.2 Transfer
If it is necessary to transfer users' personal information due to merger, division, dissolution, declaration of bankruptcy or other reasons, we will inform users of the name and contact information of the recipient. In accordance with the provisions of law, the recipient shall continue to perform the obligations of a personal information processor.
5. Security Protection Measures
We attach great importance to the security of users' personal information. We have adopted appropriate technical and management measures to protect users' personal information from unauthorized access, disclosure, tampering or loss.
6. Retention Period
We will retain and store users' personal information in accordance with the requirements of laws and regulations, the period required for the purposes stated in this Policy and the period agreed in relevant agreements.
Upon the expiration of the retention period, we will delete users' personal information. If it is technically difficult to delete users' personal information, we will only store it and take necessary security protection measures, and will not use users' personal information for other purposes.
7. Handling of Personal Information Security Incidents
In the event of leakage, tampering or loss of users' personal information, we will immediately take remedial measures and notify the competent departments for personal information protection and relevant persons, including users.
If the measures we take can effectively avoid the harm caused by information leakage, tampering or loss, we may not notify individuals, including users.
8. Users' Rights
Users enjoy the following rights with respect to the processing of their personal information:
8.1 Inquiry of Personal Information
Users have the right to inquire about and make copies of their personal information from us.
8.2 Correction of Personal Information
If users find that their personal information is inaccurate or incomplete, they have the right to request us to correct and supplement it.
8.3 Deletion of Personal Information
In the following circumstances, users have the right to request us to delete their personal information:
The purpose of processing has been achieved, cannot be achieved, or is no longer necessary for achieving the purpose of processing;
We stop providing Products or Services, or the retention period has expired;
The user withdraws consent;
We process personal information in violation of laws, administrative regulations or agreements;
Other circumstances stipulated by laws and administrative regulations.
If the retention period stipulated by laws and administrative regulations has not expired, or it is technically difficult to delete personal information, we will stop processing except for storage and taking necessary security protection measures.
8.4 Account Cancellation
Users may request us to cancel their accounts only when all of the following conditions are met:
We have fully performed all contractual and other obligations.
8.5 Explanation of Personal Information Processing Rules
Users have the right to request us to explain the personal information processing rules.
8.6 Withdrawal of Consent
For personal information processed based on consent, users have the right to withdraw their consent. However, the withdrawal of consent shall not affect the legality of personal information processing activities conducted based on consent prior to the withdrawal. In addition, if the withdrawal of consent makes it impossible for us to continue processing the user's personal information, the consequences shall be borne by the user.
8.7 How to Exercise the Above Rights
Contact Information
Email:
We will generally respond to your request for rights within fifteen working days. If the situation involved is complex and requires a longer processing time, we will inform you in a timely manner.
If the request for exercising the above rights cannot be fulfilled, we will explain the reasons.
9. Third-Party Products and Services
When providing Products and Services, we may use third-party products and services. When using third-party products and services, the terms of service and personal information collection shall be subject to the agreements and personal information protection policies of the third-party service providers.
10. Protection of Personal Information of Children Under the Age of 14
Our Products and Services are mainly intended for adults. If you are a child under the age of 14, you shall obtain the prior consent of your parents or other guardians before using our Products and Services. For the collection of children's personal information with the consent of their parents, we will only collect and process such information when permitted by law, explicitly consented to by parents or guardians, or necessary for the protection of children. If any child provides us with personal information without the consent of his or her parents or other guardians, the parents or other guardians may contact us to delete the child's personal information.
11. Revision
In accordance with the requirements of laws and regulations and the needs of us providing Products and Services, we will revise this Policy from time to time. We will promptly release the revised version of the Policy.
12. Contact and Feedback
12.1 If you have any questions, opinions or suggestions, you may contact us through the following means:
Contact Information
Email:
We will generally reply to relevant questions within fifteen working days. If the issue and situation involved are complex and require a longer processing time, we will inform you in a timely manner.
12.2 If you are not satisfied with our reply, you may contact us to file a complaint or report to the relevant regulatory authority through the following means:
Contact Information
Email:
We will handle and give a reply within fifteen working days. If the matter involved is relatively complex, it may take a longer time, and we will inform you in a timely manner. You may also report to the relevant regulatory authority in your region, and we will provide possible applicable complaint and reporting channels according to your actual situation.
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