Personal Information Protection Policy
HPTi Company (hereinafter referred to as "we") attaches great
importance to the protection of users' (hereinafter referred to as "you" or "users") personal information.
This Personal Information Protection Policy (hereinafter referred to as the "Policy") specifies how we
collect, use, disclose and protect users' personal information, as well as the rights that users enjoy with
respect to their personal information.
This Policy applies to the products and services (hereinafter referred to as "Products and
Services") we provide to you through our official website, third-party e-commerce platforms and new forms
emerging with technological development.
Please read and fully understand the contents of this Policy carefully before using our Products and
Services.
1. Definitions
Personal information refers to various types of information recorded electronically or by
other means that can identify a specific natural person alone or in combination with other information,
including the natural person's name, date of birth, identity document number, telephone number, email
address, etc., excluding information that has been anonymized.
Sensitive personal information refers to personal information that, if leaked or illegally
used, is likely to infringe upon the personal dignity of natural persons or endanger their personal and
property safety.
2. How We Collect and Use Your Personal Information
We will collect users' personal information through online or offline channels and use it
for the purposes stated in this Policy.
The specific functional scenarios in which we collect and use users' personal information
include:
Account Creation. Customers interested in our Products and Services may create an account. Account creation
can better protect the security of Products and Services, including providing identity authentication and
permission management when you use Products and Services. We can contact you through the account and send
you important notifications. To create an account, you need to provide the following personal information:
[Your WeChat OpenID, self-provided title, name, account number, password, email address, contact phone
number, address, company name, department, position, country or region.]
Displaying Product and Service Information to You
To display our Products and Services to you, we will collect the following information about you: [Your
contact information, including your WeChat OpenID, self-provided title, name, email address, contact phone
number, address, company name, department, position, country or region; your interaction information with
us, including records of your interactive behaviors such as web page loading, video playback, PDF file
downloading, sharing to social media, etc.; your network information, including operating system type and
version, browser type and version, screen resolution, language settings, IP address, and network service
provider information.]
With your consent, we will send you information about products and services that may interest you, invite
you to participate in HPTi activities (such as seminars and exhibitions), market surveys or satisfaction
surveys, or provide you with personalized content and services. If you do not want to receive such
information, you can unsubscribe at any time according to the relevant prompts or by contacting us.
Customer Service and Dispute Resolution
When you need to update your personal information, request us to provide the information you need (including
marketing materials, white papers, and e-magazine subscriptions for products and services), or contact us
regarding any questions about product information (including requesting technical support, providing us with
opinions, suggestions, inquiries, etc.), we will collect the following information about you: [Your contact
information, including your WeChat OpenID, self-provided title, name, email address, contact phone number,
address, company name, department, position, country or region; your interaction records with us, including
your information requests, calls, emails, and online and offline activity records.]
Providing You with Security Assurance
To implement and improve our loss prevention and anti-fraud programs, enhance the security of your use of
Products and Services, and protect the personal and property safety of you, other users or the public, we
need to collect the following personal information about you: [Your network information, including operating
system type and version, browser type and version, screen resolution, language settings, IP address, network
service provider, and other technical information that varies depending on Products and Services; service
request time, request protocol type, client IP address, request success status, requested resource path; log
information, when you use our Products and Services or view content provided by us, we will automatically
collect and store necessary log information, such as the time of each access to the service, the path of the
accessed page, and the client IP address.]
Where permitted by law, we may also obtain relevant data from public and commercial third parties or public
sources. For example, we purchase statistical data from other companies to support our services. We may also
collect and use non-identifiable data. Non-identifiable data refers to data that cannot be used to identify
a specific individual. For example, we collect aggregated statistical data such as website traffic. We
collect this data to understand how users use our websites, products and services. In this way, we can
improve our services and better meet customer needs. We may, at our own discretion, collect, use, process,
transfer or disclose non-identifiable data for other purposes. We will make every effort to isolate your
personal information from non-identifiable data and use these two types of data separately. If personal
information is mixed with non-identifiable data, it will still be treated as personal information.
The personal information displayed above is sensitive personal information. When
collecting users' sensitive personal information, we will obtain your separate consent.
In addition to obtaining user consent, we will also collect and use users' personal
information based on the following legal grounds:
It is necessary for the conclusion and performance of a contract to which the user is
a party, or for the implementation of human resource management in accordance with legally formulated
labor rules and regulations and collectively signed labor contracts;
It is necessary for the performance of statutory duties or obligations;
It is necessary to respond to sudden public health incidents, or to protect the life,
health and property safety of natural persons in emergency situations;
It is necessary to collect and use users' personal information within a reasonable
scope for the purpose of conducting news reporting, public opinion supervision and other activities for
the public interest;
Processing personal information that users have made public themselves or that has
been legally made public by others within a reasonable scope in accordance with applicable laws and
regulations;
Other circumstances stipulated by laws and administrative regulations.
3. How We Use Third-Party Tools and Plug-ins (Including Cookies and SDKs)
For detailed information about the third-party tools and plug-ins (including Cookies and
SDKs) we use, please refer to the List of Third-Party Tools, Plug-ins and Information
Shared with Third Parties
4. How We Share, Disclose and Transfer Your Personal Information
4.1 Sharing and Disclosure
We will only share and disclose users' personal information with the user's consent or
based on legal grounds.
For the list of information we share with third parties, please refer to the List of Third-Party Tools, Plug-ins and Information Shared with Third Parties.
In addition to the specific information sharing situations listed in the above-mentioned
list of information shared with third parties, we may share and disclose users' personal information in the
following circumstances:
Sharing with Affiliated Companies
To facilitate us and our affiliated companies to jointly provide Products and Services to users, we may
share users' personal information with our affiliated companies. We will only share necessary personal
information and process users' personal information in accordance with the purpose, duration, processing
method and other provisions agreed in this Policy.
Entrusting Third Parties with Processing
We may entrust third parties (hereinafter referred to as "trustees") to process users' personal information.
In such cases, we will enter into an agreement with the trustee specifying the purpose, duration, processing
method, type of personal information, protection measures, as well as the rights and obligations of both
parties, and supervise the trustee's personal information processing activities.
Disclosing to Service Providers
To provide Products and Services to users, we may disclose users' personal information to the corresponding
service providers for specific purposes. In such cases, we will sign an agreement with the corresponding
service provider, clarifying the service provider's obligations to protect users' personal information,
including specifying the processing purpose and retention period.
Judicial or Administrative Proceedings
Disclosing users' personal information to relevant law enforcement agencies, judicial authorities and
government departments/agencies with public management functions as required by applicable laws and
regulations or in the course of initiating, participating in or responding to judicial, administrative or
other proceedings.
4.2 Transfer
If it is necessary to transfer users' personal information due to merger, division,
dissolution, declaration of bankruptcy or other reasons, we will inform users of the name and contact
information of the recipient. In accordance with the provisions of law, the recipient shall continue to
perform the obligations of a personal information processor.
5. Security Protection Measures
We attach great importance to the security of users' personal information. We have adopted
appropriate technical and management measures to protect users' personal information from unauthorized
access, disclosure, tampering or loss.
6. Retention Period
We will retain and store users' personal information in accordance with the requirements
of laws and regulations, the period required for the purposes stated in this Policy and the period agreed in
relevant agreements.
Upon the expiration of the retention period, we will delete users' personal information.
If it is technically difficult to delete users' personal information, we will only store it and take
necessary security protection measures, and will not use users' personal information for other purposes.
7. Handling of Personal Information Security Incidents
In the event of leakage, tampering or loss of users' personal information, we will
immediately take remedial measures and notify the competent departments for personal information protection
and relevant persons, including users.
If the measures we take can effectively avoid the harm caused by information leakage,
tampering or loss, we may not notify individuals, including users.
8. Users' Rights
Users enjoy the following rights with respect to the processing of their personal
information:
8.1 Inquiry of Personal Information
Users have the right to inquire about and make copies of their personal information from
us.
8.2 Correction of Personal Information
If users find that their personal information is inaccurate or incomplete, they have the
right to request us to correct and supplement it.
8.3 Deletion of Personal Information
In the following circumstances, users have the right to request us to delete their
personal information:
The purpose of processing has been achieved, cannot be achieved, or is no longer
necessary for achieving the purpose of processing;
We stop providing Products or Services, or the retention period has expired;
The user withdraws consent;
We process personal information in violation of laws, administrative regulations or
agreements;
Other circumstances stipulated by laws and administrative regulations.
If the retention period stipulated by laws and administrative regulations has not expired,
or it is technically difficult to delete personal information, we will stop processing except for storage
and taking necessary security protection measures.
8.4 Account Cancellation
Users may request us to cancel their accounts only when all of the following conditions
are met:
We have fully performed all contractual and other obligations.
8.5 Explanation of Personal Information Processing Rules
Users have the right to request us to explain the personal information processing rules.
8.6 Withdrawal of Consent
For personal information processed based on consent, users have the right to withdraw their consent.
However, the withdrawal of consent shall not affect the legality of personal information processing
activities conducted based on consent prior to the withdrawal. In addition, if the withdrawal of consent
makes it impossible for us to continue processing the user's personal information, the consequences shall be
borne by the user.
8.7 How to Exercise the Above Rights
Contact Information
Email:
We will generally respond to your request for rights within fifteen working days. If the
situation involved is complex and requires a longer processing time, we will inform you in a timely manner.
If the request for exercising the above rights cannot be fulfilled, we will explain the
reasons.
9. Third-Party Products and Services
When providing Products and Services, we may use third-party products and services. When
using third-party products and services, the terms of service and personal information collection shall be
subject to the agreements and personal information protection policies of the third-party service providers.
10. Protection of Personal Information of Children Under the Age of 14
Our Products and Services are mainly intended for adults. If you are a child under the age
of 14,
you shall obtain the prior consent of your parents or other guardians before using our Products and
Services. For the collection of children's personal information with the consent of their parents, we will
only collect and process such information when permitted by law, explicitly consented to by parents or
guardians, or necessary for the protection of children. If any child provides us with personal information
without the consent of his or her parents or other guardians, the parents or other guardians may contact us
to delete the child's personal information.
11. Revision
In accordance with the requirements of laws and regulations and the needs of us providing
Products and Services, we will revise this Policy from time to time. We will promptly release the revised
version of the Policy.
12. Contact and Feedback
12.1 If you have any questions, opinions or suggestions, you may contact us through
the following means:
Contact Information
Email:
We will generally reply to relevant questions within fifteen working days. If the issue
and situation involved are complex and require a longer processing time, we will inform you in a timely
manner.
12.2 If you are not satisfied with our reply, you may contact us to file a complaint
or report to the relevant regulatory authority through the following means:
Contact Information
Email:
We will handle and give a reply within fifteen working days. If the matter involved is relatively complex,
it may take a longer time, and we will inform you in a timely manner. You may also report to the relevant
regulatory authority in your region, and we will provide possible applicable complaint and reporting
channels according to your actual situation.